You pay your association, not A. Jenning Properties. It is a very common misconception that homeowners directly pay the management company.

A. Jenning Properties is a contracted property management company, much in the sense that your community contracts for other services. And just as other service providers can be hired, fired and renewed when their contracts end, the same applies to our company. We do handle collecting your assessments, but that’s not “our money”. It belongs to your association. We are paid a flat contracted fee for our services.

Likewise, we don’t provide any physical maintenance services, and with only exceptions of the lowest, non-recurring costs, we don’t choose which companies provide services at your community. These decisions are made by the Board of Directors. Our job is to oversee those contractors, make sure they are performing to their contract specifications and address any issues that may arise. But their contracts are with your association, not with our management company. We have no profit-sharing arrangements with any contractors, or in other words, we receive no “kick-backs”. We have no motivation in the selection or recommendation of contractors other than who we feel will best serve your community’s needs.

The entity you are paying is your community association, not our company. The association is a non-profit entity, and it does not require homeowners to pay any assessments beyond what is needed to fund the community’s expenses and make contributions to its long-term reserves. Of course, part of your money goes towards paying our management contract fee, but that’s not a direct payment. You pay your association, and your association pays us, among its other bills.

You can set up automatic payments without having an online Resident Center account. Please click here to download a copy of the form. Please print this out, complete it and mail it into us at the address on the form. Do not mail this form to the Phoenix P.O. Box, as that is for payments only. Please don’t fax or email this form. It will contain your sensitive bank data once complete, and these are not secure submission methods.

Please note the form is designed to accommodate automatic payments for both credit cards and bank accounts. You do not need to fill out sections that aren’t relevant to your payment method. It is recommended that you use a bank account’s routing and account number, as there is no additional fee for this payment method. If you are at all unsure which information is being requested, please simply send a voided check in with the form.

Depending on who you bank with, they may report a payment as cleared when they mail the payment or when they anticipate the payment will be received, but not when or if it is actually received. We see this commonly with Bank of America, US Bank and Regions Bank, among others. The date our records reflect your payment was received is 100% accurate. If our records show we haven’t received your payment, we have not.

However, it should also be noted that the bank transmits their payment data to our software overnight for the previous day. Thus, if you check your account with us the same day your bank shows the payment as cleared, it will show your payment hasn’t been received  because the bank and software haven’t synchronized yet. You can check our records the following day, and it should then reflect your payment. Once posted, your payment will be reflected as received on the correct date. While the data transfer is always a day behind, the date the payment was actually received will be recorded accurately.

When you send a check through online bill pay with your bank, this is not a true electronic payment. The bank is mailing a check on your behalf, and those checks are subject to the same delays or losses as anything else sent through USPS. We have inquired about true electronic processing with the bank, and expressed willingness to pay for this service. We are told our company doesn’t do a significant enough volume of payments to qualify. This isn’t only because we are a small management company. According to them, only the largest management companies qualify, none of which operate in St. Louis.

The only way to make true electronic payments is through the Resident Center. There is no fee to process a payment if the payment method is the routing and account number from a bank account. You can log into your account or request one if you don’t have one by clicking here.

You can mail your payments to our office, but it’s not advisable unless we specifically instruct you to do so.

First, it doesn’t necessarily save transit time to do so. We work in a managed office building where the front desk sorts the mail for all of the business tenants here. That adds a one-day delay to all mail we receive here.

Second, from a security standpoint, it means your payment will first pass through the hands of our landlord’s staff. While they are trustworthy people, they are not employees of our company, and if a mistake happens it’s not possible for us to hold anyone accountable.

Third, from a security and accuracy perspective, it is better payments go to the Phoenix P.O. Box. That P.O. Box is retrieved daily by a bonded armored car service employed by the bank. Checks are taken straight to the bank where they are scanned in by machines immediately upon arrival. Checks that come to us locally aren’t as secure and are entered by hand, thus being more prone to error.

There may be circumstances where it is more advantageous for your check to come to our office, and we certainly won’t refuse any such payments, but it is wiser to send your payment to the Phoenix P.O. Box unless otherwise instructed. If mailing time is a concern you can make true electronic payments using the Resident Center. There is no fee to process a payment if the payment method is the routing and account number from a bank account. You can log into your account or request one if you don’t have one by clicking here.

We are entirely local and only practice on the Missouri side of St. Louis Metropolitan Area. Banking services tailored specifically for homeowners and condominium associations are very specialized, and no local bank is fully equipped to meet all of our needs. While we believe in banking locally and supporting our local economy, and we worked with a local business bank for several years on that basis, eventually our company’s needs outgrew what the local bank could accommodate.

Thus, your community’s operating checking account, where your assessment payments are deposited to, is held by First Citizens Bank, and they are based in Phoenix, Arizona.

There are several ways to pay. Click here to learn about all of your options to make payments.