I’m making plumbing repairs and I can’t find a shut-off for my property specifically. The plumber says we’ll need to shut down plumbing for the whole building to do this work. How do I coordinate this?

There is no main building shut-off except for the water meter. The water meter feeds multiple buildings, and we understand from past experience it is a type private plumbers can’t shut off. You will need to contact us, and we will need to contact Missouri-American Water to do this. Please note that this service isn’t always available on-demand. It may be necessary to schedule something in advance if Missouri-American is busy. Please obtain a range of available times and dates from your plumber before requesting this.

 

You can arrange this by calling (314) 380-3100 and pressing 0 to speak with a live receptionist, or email us at service[AT]ajenning.com. Replace [AT] with the “@” symbol if emailing.

 

We will not facilitate this for the entirety of your plumbing repairs. Once the water is shut off, your plumber should install a shut-off specific to your unit, then notify us the water can be turned back on. Completion of the rest of your repairs can then be done with your new shut-off turned off so your neighbors’ water service isn’t interrupted any longer than necessary.

/ In / By Adam Jenning / Comments Off on I’m making plumbing repairs and I can’t find a shut-off for my property specifically. The plumber says we’ll need to shut down plumbing for the whole building to do this work. How do I coordinate this?