A trustee letter can be updated if you log into HomeWiseDocs.com again and use the feature to request an update. Contact HomeWiseDocs.com customer support if it is not clear to you when you log in how to accomplish this. Depending on the timing between fulfillment of the original order and the time the update is requested, costs range between free and $20 for the update. In most cases, where closing is just delayed by a few days, the update will be free.

Updates to resale certificates and lender questionnaires are not possible via HomeWiseDocs.com. Updates to lender questionnaires must be ordered from HomeWiseDocs.com and paid for again, and unfortunately there is no way around this or other method to obtain this.

With resale certificates, usually all you will need are specific attachments updated. This may include more recent financial reports, meeting minutes or insurance documents.

You can obtain updated financial reports and minutes via your Resident Center account under the Documents section. Updated insurance documents, particularly if association policies renewed in the middle of your transaction, may or may not be available in the Documents section of the Resident Center. Unlike most consumer level insurance policies where you can obtain policy documents instantly when purchasing new policies, the same usually doesn’t hold true for these large commercial policies. It is very common for it to take between 30 and 90 days from the renewal of a policy or purchase of a new policy for us to receive these documents.

If you need to provide updated insurance documents for the resale certificate and don’t see it published in the Documents section of the Resident Center, contact us at service[AT]ajenning.com. (Replace [AT] with the “@” symbol when emailing.) You can call, but we recommend you email so we can start an email chain with the association’s broker to expedite the information you need and provide it to you directly as an email attachment.

If any information on the resale certificate form itself requires an update, it is usually to verify balances or the lack thereof on your account, a lack of or verification of resolution of any outstanding violations, etc. If a buyer insists an entirely new form is completed, you can order the Resale Disclosure instead of the Resale Disclosure Package for a new form, but if they will accept written statements from us to update or verify no change to the form, we are happy to provide this via email at no cost. Email us at service[AT]ajenning.com to request this and include the specific information from the original form that requires an update or verification that it is still current. (Replace [AT] with the “@” symbol when emailing.)