To determine with certainty, email us at service[AT]ajenning.com. Replace [AT] with the @ symbol when emailing. Don’t contact the property manager, as they may not know the reason. By contacting our general service email, multiple employees involved in this process will see it and can research it. If the property manager is the reason your payment is delayed, we will discuss that internally.
We pay vendors and contractors exceptionally fast here for a property management company. While you may be used to Net 30 terms or beyond when working for our competitors, it’s rare any invoice doesn’t get paid within 30 days here. There are a few common reasons this occurs.
One reason is if our client expressed dissatisfaction with the work, although you would have likely heard from the property manager if this was the case.
The next most common reason is USPS may have lost your check or it may be delayed. If you contact us we can trace this and place a stop payment and reissue if needed. Payments are issued out of Las Vegas, Carol Stream, IL or Charlotte, depending on which of these cities is geographically closest to the destination address. Some payments are sent from Boston regardless of geographic location, but this is rare and more commonly reserved for when we need to refund homeowners for overpayments, as this is a different platform. Over 99% of the payments we issue as accounts payable for services and goods rendered come from one of the three locations via our accounts payable processing partner.
The less common reason is that you have an electronic payment arrangement with our accounts payable partner where you have asked them to pay you via ACH to your business checking account or provide you with a virtual credit card number to process via your in-house credit card system. Please note that the processor we use, AvidXchange Strongroom, is very much an industry-standard service. Many of our competitors also use this service. If you set up to receive electronic payments through one of our competitors, AvidXchange Strongroom considers that a direct relationship with you regardless of which property management company issues the payment. If you set this up based on your work with another management company, it will apply to all other management companies, including ours, that use this software. We can not opt you out of this service if this is what happened. You must contact AvidXchange Strongroom directly or use your account with them to edit this preference. We do not recommend signing up for this service unless the person signing up is an owner of the business or a very permanent employee. We’ve found this often happens because an accounts receivable employee signs up for it, that person leaves their employment, and then no one else knows how to access it.
While you can update your email address, password and phone number from the Resident Center, the software provider doesn’t allow homeowners to directly update their own mailing addresses. We would prefer they did, but this isn’t within our control. Hopefully they will change this at some point in the future. For now, please email us at service[AT]ajenning.com with your correct mailing address and we will update it for you. Please replace [AT] with the @ symbol when emailing. We don’t publish email addresses to the web verbatim to prevent spam bots from picking them up.
The fence which separates parts of Montclair Tower Drive from the quarry property, as well as the tree line behind it, belongs to Montclair Master Association. Any issues with those trees or the fence itself is the responsibility of Montclair Master Association to address. You can reach their management, Community Property Management, at (636) 227-8688 or customerservice[AT]cpmgateway.com to report any concerns with those trees specifically. Please replace [AT] with the “@” symbol when emailing.
All trees within the community, whether in the front or back of a townhome, are the responsibility of the association to maintain if they were original to development. Trees planted by homeowners with permission of the Board are the responsibility of that homeowner and subsequent homeowners to maintain, but if the homeowner fails to do so the association has the legal ability to do it and charge the responsible homeowner for the work if notice of intent to do so is offered in advance. However, the trees that run along the fence which separates homes on Montclair Tower Drive from the quarry property are not Townhomes at Montclair responsibility. There is a “buffer” of land that starts approximately 5 feet before the fence and continues approximately 15 feet behind the fence which belongs to Montclair Master Association. Any issues with those trees, or the fence itself, is the responsibility of Montclair Master Association to address. You can reach their management, Community Property Management, at (636) 227-8688 or customerservice[AT]cpmgateway.com to report any concerns with those trees specifically. Please replace [AT] with the “@” symbol when emailing.
The association is responsible for removal of snow and ice from driveways and the walkways leading up to your front porch. The city is responsible for plowing the public streets.
Generally speaking, if there is any ice accumulation or snow accumulations exceed 2 inches, the association will provide snow removal services. If there is no ice accumulation and snow accumulation is less than 2 inches, the Board can make a judgment call to perform services anyway depending on the nature of the storm and what weather over the next few days after will look like, but most often services will not be performed. This criteria is used to minimize expenses, as if every snow event resulted in snow removal services being performed, your assessments would be substantially higher. It is not uncommon that clearing snow even only once or twice per winter can cost your association more than, for one example, what your association pays our company in property management fees for an entire year. Since these services are so expensive, discretion must be exercised to prevent substantial increases to your assessments.
As far as timing when services will be performed, it is impossible to say. Your snow removal contractor services other communities like yours, as well as commercial properties and other one-off clients. Once they are on the road performing services for their various clients, we usually can’t get in touch with them to obtain specific estimated service times. However, in most winter weather events, they may pretreat with ice melt in advance, but won’t begin plowing or shoveling until the snow stops falling. The city also shares no information with us, and getting specific information from them is even less possible. In the event of ice accumulation or more than 2 inches of snow accumulation, both the city and the association’s contractor will get there. Please be patient.
In the event snow removal services will be performed without ice accumulation and for less than 2 inches of snow accumulation, we will usually announce that via email since people aren’t expecting it in that circumstance. This decision is usually made by the Board if the snow is very slick in its composition or if subfreezing temperatures are expected in the coming days that could pose a risk for re-freezing. If you haven’t received an email from us telling you services will be performed when there is no ice accumulation and less than 2 inches of snow accumulation, it is almost certain services will not be performed.
Most often it’s because the contractor assigned to the work hasn’t billed for it yet. While there are some exceptions, we typically don’t close requests until the final bill has been received for the work. In the case of some contractors, this can take up to several months, as not all of them are expedient with their billing. If you know the work is done, this is nothing to be concerned with.
The wood trim on the exterior of the buildings around the windows is one of the only building elements the association is responsible for. Specifically, the association is responsible for periodic painting of the trim. The homeowners are responsible for replacing the wood trim itself as needed.
If you have wood window trim which must be replaced, please have the work done and notify us once completed. We will then enter a work order to get it painted for you. If you’d like to do it one clean sweep, contact YF Solutions at (636) 428-8090 or yfsolutions2022[AT]gmail.com. Replace [AT] with the “@” symbol when emailing. They know the protocol for your community and can bill you for your portion and the association for its portion separately. Otherwise, you may use whichever contractor you’d like and just let us know once it’s completed. You can reach us for this at (314) 380-3100, service[AT]ajenning.com or by entering a maintenance request, either via our website or the Resident Center.
We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.
Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.
Chaney Windows and Doors – (636) 699-6353 – rob[AT]chaneywindowsanddoors.com
Townhomes at Montclair Homeowners Association does not. That area is maintained by Montclair Master Association. For questions or concerns related to the maintenance of the park area, playground and gazebo, you can contact their management, Community Property Management, at (636) 227-8688 or customerservice[AT]cpmgateway.com. Replace [AT] with the “@” symbol when emailing.
Both the streets and sidewalks in your community are public property, and any issues should be reported to St. Charles Public Works Department’s Streets Division. You can reach them at (636) 949-3363.
