To determine with certainty, email us at service[AT]ajenning.com. Replace [AT] with the @ symbol when emailing. Don’t contact the property manager, as they may not know the reason. By contacting our general service email, multiple employees involved in this process will see it and can research it. If the property manager is the reason your payment is delayed, we will discuss that internally.
We pay vendors and contractors exceptionally fast here for a property management company. While you may be used to Net 30 terms or beyond when working for our competitors, it’s rare any invoice doesn’t get paid within 30 days here. There are a few common reasons this occurs.
One reason is if our client expressed dissatisfaction with the work, although you would have likely heard from the property manager if this was the case.
The next most common reason is USPS may have lost your check or it may be delayed. If you contact us we can trace this and place a stop payment and reissue if needed. Payments are issued out of Las Vegas, Carol Stream, IL or Charlotte, depending on which of these cities is geographically closest to the destination address. Some payments are sent from Boston regardless of geographic location, but this is rare and more commonly reserved for when we need to refund homeowners for overpayments, as this is a different platform. Over 99% of the payments we issue as accounts payable for services and goods rendered come from one of the three locations via our accounts payable processing partner.
The less common reason is that you have an electronic payment arrangement with our accounts payable partner where you have asked them to pay you via ACH to your business checking account or provide you with a virtual credit card number to process via your in-house credit card system. Please note that the processor we use, AvidXchange Strongroom, is very much an industry-standard service. Many of our competitors also use this service. If you set up to receive electronic payments through one of our competitors, AvidXchange Strongroom considers that a direct relationship with you regardless of which property management company issues the payment. If you set this up based on your work with another management company, it will apply to all other management companies, including ours, that use this software. We can not opt you out of this service if this is what happened. You must contact AvidXchange Strongroom directly or use your account with them to edit this preference. We do not recommend signing up for this service unless the person signing up is an owner of the business or a very permanent employee. We’ve found this often happens because an accounts receivable employee signs up for it, that person leaves their employment, and then no one else knows how to access it.
While you can update your email address, password and phone number from the Resident Center, the software provider doesn’t allow homeowners to directly update their own mailing addresses. We would prefer they did, but this isn’t within our control. Hopefully they will change this at some point in the future. For now, please email us at service[AT]ajenning.com with your correct mailing address and we will update it for you. Please replace [AT] with the @ symbol when emailing. We don’t publish email addresses to the web verbatim to prevent spam bots from picking them up.
The association is responsible for removal of snow and ice from parking areas and the walkways within the community. The city is responsible for plowing the public streets. While the association clears snow from parking areas, the contractor will not work in between and immediately around parked cars to prevent any risk of damage to vehicles. It may be wise to keep a small snow shovel handy to clear snow immediately around your vehicle.
Generally speaking, if there is any ice accumulation or snow accumulations exceed 2 inches, the association will provide snow removal services. If there is no ice accumulation and snow accumulation is less than 2 inches, the Board can make a judgment call to perform services anyway depending on the nature of the storm and what weather over the next few days after will look like, but most often services will not be performed. This criteria is used to minimize expenses, as if every snow event resulted in snow removal services being performed, your assessments would be substantially higher. It is not uncommon that clearing snow even only once or twice per winter can cost your association more than, for one example, what your association pays our company in property management fees for an entire year. Since these services are so expensive, discretion must be exercised to prevent substantial increases to your assessments.
For events the association doesn’t provide snow removal services for, there are buckets of salt placed in the stairways of all buildings. Please feel welcome to throw salt out on areas where needed. The buckets are checked periodically throughout the winter to see if they need to be refilled, but if you notice the one for your building is running low, you can also submit a maintenance request.
As far as timing when services will be performed, it is impossible to say. Your snow removal contractor services other communities like yours, as well as commercial properties and other one-off clients. Once they are on the road performing services for their various clients, we usually can’t get in touch with them to obtain specific estimated service times. However, in most winter weather events, they may pretreat with ice melt in advance, but won’t begin plowing or shoveling until the snow stops falling. The city also shares no information with us, and getting specific information from them is even less possible. In the event of ice accumulation or more than 2 inches of snow accumulation, both the city and the association’s contractor will get there. Please be patient.
In the event snow removal services will be performed without ice accumulation and for less than 2 inches of snow accumulation, we will usually announce that via email since people aren’t expecting it in that circumstance. This decision is usually made by the Board if the snow is very slick in its composition or if subfreezing temperatures are expected in the coming days that could pose a risk for re-freezing. If you haven’t received an email from us telling you services will be performed when there is no ice accumulation and less than 2 inches of snow accumulation, it is almost certain services will not be performed.
Most often it’s because the contractor assigned to the work hasn’t billed for it yet. While there are some exceptions, we typically don’t close requests until the final bill has been received for the work. In the case of some contractors, this can take up to several months, as not all of them are expedient with their billing. If you know the work is done, this is nothing to be concerned with.
We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.
Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.
Chaney Windows and Doors – (636) 699-6353 – rob[AT]chaneywindowsanddoors.com
The mailboxes in your community are owned and operated by the United States Postal Service. The association has no involvement, so much so that we aren’t even provided with a map of which mailboxes go to which address. All mailbox related issues and inquiries should be addressed with the St. Charles South Post Office located at 1600 Woodstone Dr, St. Charles, MO 63303.
The association is responsible for all landscaping in the front of the buildings, but never on the side or back. Any landscaping installed on the side or back was planted by a homeowner. This landscaping then becomes the responsibility of subsequent homeowners.
If you have landscaping on the side or back that you inherited from a previous owner and don’t want to maintain any more, you must remove it at your own expense, but the association will cover the cost of restoring turf in these areas.
If there are no units above yours, the leak must be coming from the roof. You’ll need to submit a maintenance request. You can do so via the Resident Center if you have an account or by clicking here if you don’t. The association will repair the source of the leak, but the association doesn’t cover the interior damage. Despite the relationship between the two, the leak from the roof the association is responsible for doesn’t change that you remain responsible for your condo’s interior. If you need a recommendation on a contractor that can help with painting and drywall, a list of recommendations from us is published on this page.
If there is another condominium above you, it must be some sort of plumbing leak. You should go upstairs and talk to your neighbor. If you can’t reach your neighbor, you can contact us. We can’t give you the contact information for your neighbor, but we can ask them to contact you if we have their contact information on file. Once you have coordinated with your neighbor, be sure to check around the base of toilets, washing machines and their drain hoses, and air conditioning drain hoses to ensure there are no breaks and the hose is in the drain. If you had a leak into your condo and your neighbor was not aware, these are the three most common sources of leaks that may not be immediately visible to them. If you still can’t find the leak, we recommend the owner of the condominium the leak is coming from call a plumber. a list of recommendations from us is published on this page.
The association has very limited authority or jurisdiction as it pertains to damage from a leak between condominium owners. If the damage is more than minimal we recommend both owners file a claim with their insurance companies and share the claim information with each other. Generally the insurance company responsible for the damage will coordinate with the insurance company that isn’t. If a resolution can’t be reached between the owners on fixing the damage, it could lead to a civil lawsuit and a very likely win for the owner who sustained the damage. If you are the person whose condominium caused the leak, you are highly advised to follow the advice above and file a claim with your insurance company to prevent any unnecessary costs or hostilities with your neighbor.
There is no main building shut-off except for the water meter. Your plumber will need to shut down the water at the water meter itself, which they should be equipped to do. We prefer this to coordinating with the water company because they can be difficult to coordinate the shut-off with and take unnecessarily longer to turn the water back on.
We ask that you please take the time to go door-to-door in your building and let your neighbors know what you will be doing. Once you’ve notified all of the neighbors you can, please then also notify us by calling (314) 380-3100 and press 0 to speak with a live receptionist, or email us at service[AT]ajenning.com. Replace [AT] with the “@” symbol if emailing. This way if any neighbors weren’t available at the time you visited, we know what’s going on and can fill them in.
We ask that you not shut down the water for the entirety of the repairs or improvements you are doing. Please shut it down only long enough to establish a shut-off for your unit. Then turn the water back on for everyone else, turn your new shut-off off, and complete your repairs.
Generally, no. If your improvements won’t affect any elements the association is responsible for, approval is not needed. This would include load-bearing walls and, more rarely applicable, plumbing and electrical systems that are common to the building.
Please note the lack of association approval needed does not mean permits from local government aren’t needed, and we are not qualified to say when you will and will not need a permit.
