A difference between our company and other larger property management companies is that we don’t “departmentalize” our work for your community. Our competitors usually have duties divided between administrative, management and accounting staff. The problem this creates is that there isn’t one person capable of answering all of their clients’ questions. By comparison, all of our employees are property managers. For the most part, this means there is usually one person capable of answering all of your questions instead of just some. The downside to this arrangement is that property managers are not at their desks 100% of the time. They have to visit communities, meet with board members, contactors and homeowners, etc. Because of this, they may not always be available immediately.

For the most part, you should expect to hear back from us the same business day or the next business day. Exceptions are possible if our managers are very busy, your need is complicated or your request is actually multiple requests, but that is generally the standard we try to keep. The majority of the time we do.

If you contacted our office, it’s been longer than the next business day, and you still haven’t heard back, you are welcome to email us at service@ajenning.com or call and ask to speak with Adam Jenning, the owner. The aforementioned email address goes to multiple employees and provides the best chance for someone to be able to get back to you quickly.