A difference between our company and other larger property management companies is that we don’t “departmentalize” our work for your community. With them, no one person can answer all of your possible questions. With us, with limited exceptions, you do have a community manager capable of addressing all of your questions. However, the downside to this arrangement is that the one person you need to speak with may not always be immediately available.  They may be away from their desk, visiting communities, meeting with board members, contractors, other homeowners, etc.

For most needs, you should expect to hear back from us the same day or the next business day. Exceptions can occur if we are extraordinarily busy or the issue you need to discuss is complex, especially if it requires us to first obtain information from a third party to be able to answer. But for the most part, we get back to people the same day or next business day.