To determine with certainty, email us at service[AT]ajenning.com. Replace [AT] with the @ symbol when emailing. Don’t contact the property manager, as they may not know the reason. By contacting our general service email, multiple employees involved in this process will see it and can research it. If the property manager is the reason your payment is delayed, we will discuss that internally.

We pay vendors and contractors exceptionally fast here for a property management company. While you may be used to Net 30 terms or beyond when working for our competitors, it’s rare any invoice doesn’t get paid within 30 days here. There are a few common reasons this occurs.

One reason is if our client expressed dissatisfaction with the work, although you would have likely heard from the property manager if this was the case.

The next most common reason is USPS may have lost your check or it may be delayed. If you contact us we can trace this and place a stop payment and reissue if needed. Payments are issued out of Las Vegas, Carol Stream, IL or Charlotte, depending on which of these cities is geographically closest to the destination address. Some payments are sent from Boston regardless of geographic location, but this is rare and more commonly reserved for when we need to refund homeowners for overpayments, as this is a different platform. Over 99% of the payments we issue as accounts payable for services and goods rendered come from one of the three locations via our accounts payable processing partner.

The less common reason is that you have an electronic payment arrangement with our accounts payable partner where you have asked them to pay you via ACH to your business checking account or provide you with a virtual credit card number to process via your in-house credit card system. Please note that the processor we use, AvidXchange Strongroom, is very much an industry-standard service. Many of our competitors also use this service. If you set up to receive electronic payments through one of our competitors, AvidXchange Strongroom considers that a direct relationship with you regardless of which property management company issues the payment. If you set this up based on your work with another management company, it will apply to all other management companies, including ours, that use this software. We can not opt you out of this service if this is what happened. You must contact AvidXchange Strongroom directly or use your account with them to edit this preference. We do not recommend signing up for this service unless the person signing up is an owner of the business or a very permanent employee. We’ve found this often happens because an accounts receivable employee signs up for it, that person leaves their employment, and then no one else knows how to access it.

While you can update your email address, password and phone number from the Resident Center, the software provider doesn’t allow homeowners to directly update their own mailing addresses. We would prefer they did, but this isn’t within our control. Hopefully they will change this at some point in the future. For now, please email us at service[AT]ajenning.com with your correct mailing address and we will update it for you. Please replace [AT] with the @ symbol when emailing. We don’t publish email addresses to the web verbatim to prevent spam bots from picking them up.

Most often it’s because the contractor assigned to the work hasn’t billed for it yet. While there are some exceptions, we typically don’t close requests until the final bill has been received for the work. In the case of some contractors, this can take up to several months, as not all of them are expedient with their billing. If you know the work is done, this is nothing to be concerned with.

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Chaney Windows and Doors – (636) 699-6353 – rob[AT]chaneywindowsanddoors.com

There is no main building shut-off except for the water meter. Your plumber will need to shut down the water at the water meter itself, which they should be equipped to do. We prefer this to coordinating with the water company because they can be difficult to coordinate the shut-off with and take unnecessarily longer to turn the water back on.

We ask that you please take the time to go door-to-door in your building and let your neighbors know what you will be doing. Once you’ve notified all of the neighbors you can, please then also notify us by calling (314) 380-3100 and press 0 to speak with a live receptionist, or email us at service[AT]ajenning.com. Replace [AT] with the “@” symbol if emailing. This way if any neighbors weren’t available at the time you visited, we know what’s going on and can fill them in.

We ask that you not shut down the water for the entirety of the repairs or improvements you are doing. Please shut it down only long enough to establish a shut-off for your unit. Then turn the water back on for everyone else, turn your new shut-off off, and complete your repairs.

Generally, no. If your improvements won’t affect any elements the association is responsible for, approval is not needed. This would include load-bearing walls and, more rarely applicable, plumbing and electrical systems that are common to the building.

Please note the lack of association approval needed does not mean permits from local government aren’t needed, and we are not qualified to say when you will and will not need a permit.

While it’s impossible to provide an all-inclusive list, a partial list is below. If your answer isn’t here, please ask us and we’ll get it published for the next person who may be wondering.

Roof: Association responsibility to repair and maintain.

Interior damage from roof leak: Homeowner responsibility to repair.

Siding: Association responsibility to repair and maintain.

Gutters and downspouts: Association responsibility to repair and maintain.

Shutters: Association responsibility to repair and maintain.

Doors and doorframes: Except the building entry doors all owners share, homeowner responsibility to repair and maintain.

Exterior pest control: Association responsibility to provide. Homeowners can call the association’s exterminator for discounted interior treatment if performed same day. Watch for emails and postings in the hallway from us to know when the next treatment is scheduled.

Mailboxes: Association responsibility to repair and maintain, but homeowners are responsible for their ower individual locks and keys.

Patio: Association responsibility to repair and maintain.

Deck: Association responsibility to repair and maintain the frame and railings, but homeowner responsibility to repair and maintain deck flooring. If a switch to composite deck flooring will be made, please contact us first, as the joist spacing will need to be reconfigured to meet code.

Sidewalks: Association responsibility to repair and maintain.

Exterior spigots:: Association responsibility to repair and maintain, but owners with units with shutoffs for the spigots (blue handle in the laundry room, generally units F and H) should turn the shutoff off heading into freezing temperatures and back on when the weather warms.

Foundation: Association responsibility to repair and maintain.

Light fixtures: Homeowner responsibility to repair and maintain to the extent they are private to the condominium. Shared light fixtures are maintained by the association, except for street lights, which are maintained by Ameren Missouri.

Exterior painting: Association responsibility to repair and maintain.

Plumbing: Homeowner responsibility to repair and maintain unless the problem extends beyond one condo. Then it becomes the association’s responsibility. An issue being behind the wall remains homeowner responsibility if the plumbing still exclusively serves that condo.

Sewer clean-out: Homeowner responsibility to repair and maintain unless the problem extends beyond one condo. Then it becomes the association’s responsibility. An issue being behind the wall remains homeowner responsibility if the plumbing still exclusively serves that condo.

Screens: Homeowner responsibility to repair and maintain.

Snow removal: Association responsibility to perform. Not every snow will result in professional removal. Salt buckets are left inside the hallways of each building and periodically refilled to help accomodate lighter snow events. When the association clears snow, walkways and the main path through the parking lot are cleared. Individual parking spaces are not cleared to prevent damage to cars.

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

A-1 Concrete Leveling – (636) 529-0635 – stlouis[AT]a1concrete.com
Crowder Construction – (636) 861-9095 – office[AT]pridemasterinc.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

First Onsite – (314) 306-2923 – casey.vaught[AT]firstonsite.com
BluSky Restoration – (314) 330-4149 – angie.hickey[AT]goblusky.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Certa Pro Painters – (636) 922-2917 – awiggins[AT]certapro.com
Pride Master, Inc. – (636) 532-0708 – office[AT]pridemasterinc.com
Superior Touch – (314) 805-2041 – superiortouch4u[AT]gmail.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Reinhold Electric – (314) 631-1158 – katie[AT]reinholdelectric.com
Down to the Wire Electric – (636) 699-5498 – office[AT]dttwelectric.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Superior Sewer Company – (314) 437-0522 – info[AT]superiorsewerco.com
Cast Iron King – (314) 319-4610 – castironking[AT]currently.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

YF Solutions – (636) 428-8090 – yfsolutions2022[AT]gmail.com
Pride Master, Inc. – (636) 532-0708 – office[AT]pridemasterinc.com
Big N’z Handyman Service – (636) 463-6023 – bignz34[AT]yahoo.com

If the exterior appearance of the property will change, you are adding something that doesn’t currently exist, or the work is on a major building component, you will need to obtain approval first.

Approval, if needed, can take 30-60 days, but most straightforward improvements consistent with the norm in the community, especially when others have already done the same, will usually come faster. You can learn more about this process and submit your request here.

Please note the association only issues approvals and denials on the basis of aesthetics. Approval of your proposal by the association does not substitute a permit, and we are not qualified to tell you with certainty when permits are necessary or not.

Different types of requests may take different timeframes to complete. Some types of contractors are quick to respond, while others may be scheduled out for a couple of weeks. Some items are seasonal and must be done at an appropriate time of year.

The primary reason for delays, however, are when costs exceed what we as management are allowed to spend without board approval or if your need is relatively common and will be combined with other similar needs to save the association money and keep your association assessments as low as possible.

You are welcome to inquire with us about your specific issue, but these are the most common reasons delays may occur.

Aside from contacting our office, you can log into your Resident Center account and click on Requests in the menu. You can also do so without an account by clicking here.