The association is responsible for removal of snow and ice from parking areas and the walkways within the community which are not public sidewalks. The public sidewalks are along Cedar Grove Drive within a few feet of the street, and these are not cleared. The private sidewalks are the ones closer to the buildings and that come off of asphalt parking areas. The county is responsible for plowing the public streets.  In simplest terms, if you drive or park a car on it and it’s made of concrete, it is public property and the county is responsible for it. If you drive or park a car on it and it’s made of asphalt, the homeowners association is responsible for it.

While the association clears snow from parking areas, the contractor will not work in between and immediately around parked cars to prevent any risk of damage to vehicles. It may be wise to keep a small snow shovel handy to clear snow immediately around your vehicle.

Generally speaking, if there is any ice accumulation or snow accumulations exceed 2 inches, the association will provide snow removal services. If there is no ice accumulation and snow accumulation is less than 2 inches, the Board can make a judgment call to perform services anyway depending on the nature of the storm and what weather over the next few days after will look like, but most often services will not be performed. This criteria is used to minimize expenses, as if every snow event resulted in snow removal services being performed, your assessments would be substantially higher. It is not uncommon that clearing snow even only once or twice per winter can cost your association more than, for one example, what your association pays our company in property management fees for an entire year. Since these services are so expensive, discretion must be exercised to prevent substantial increases to your assessments.

As far as timing when services will be performed, it is impossible to say. Your snow removal contractor services other communities like yours, as well as commercial properties and other one-off clients. Once they are on the road performing services for their various clients, we usually can’t get in touch with them to obtain specific estimated service times. However, in most winter weather events, they may pretreat with ice melt in advance, but won’t begin plowing or shoveling until the snow stops falling. The county also shares no information with us, and getting specific information from them is even less possible. In the event of ice accumulation or more than 2 inches of snow accumulation, both the county and the association’s contractor will get there. Please be patient.

In the event snow removal services will be performed without ice accumulation and for less than 2 inches of snow accumulation, we will usually announce that via email since people aren’t expecting it in that circumstance. This decision is usually made by the Board if the snow is very slick in its composition or if subfreezing temperatures are expected in the coming days that could pose a risk for re-freezing. If you haven’t received an email from us telling you services will be performed when there is no ice accumulation and less than 2 inches of snow accumulation, it is almost certain services will not be performed.

Most often it’s because the contractor assigned to the work hasn’t billed for it yet. While there are some exceptions, we typically don’t close requests until the final bill has been received for the work. In the case of some contractors, this can take up to several months, as not all of them are expedient with their billing. If you know the work is done, this is nothing to be concerned with.

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Chaney Windows and Doors – (636) 699-6353 – rob[AT]chaneywindowsanddoors.com

The mailboxes in your community are owned and operated by the United States Postal Service. The association has no involvement, so much so that we aren’t even provided with a map of which mailboxes go to which address. All mailbox related issues and inquiries should be addressed with the St. Charles South Post Office located at 1600 Woodstone Dr, St. Charles, MO 63303.

There is no main building shut-off except for the water meter. The water meter feeds multiple buildings, and we understand from past experience it is a type private plumbers can’t shut off. You will need to contact us, and we will need to contact Missouri-American Water to do this. Please note that this service isn’t always available on-demand. It may be necessary to schedule something in advance if Missouri-American is busy. Please obtain a range of available times and dates from your plumber before requesting this.

You can arrange this by calling (314) 380-3100 and pressing 0 to speak with a live receptionist, or email us at service[AT]ajenning.com. Replace [AT] with the “@” symbol if emailing.

We will not facilitate this for the entirety of your plumbing repairs. Once the water is shut off, your plumber should install a shut-off specific to your unit, then notify us the water can be turned back on. Completion of the rest of your repairs can then be done with your new shut-off turned off so your neighbors’ water service isn’t interrupted any longer than necessary.

Generally, no. If your improvements won’t affect any elements the association is responsible for, approval is not needed. This would include load-bearing walls and, more rarely applicable, plumbing and electrical systems that are common to the building.

Please note the lack of association approval needed does not mean permits from local government aren’t needed, and we are not qualified to say when you will and will not need a permit.

While it’s impossible to provide an all-inclusive list, a partial list is below. If your answer isn’t here, please ask us and we’ll get it published for the next person who may be wondering.

Roof: The association is responsible for roof repairs and replacement.

Interior Damage from Roof Leak: Homeowners are responsible for repairing interior damage from roof leaks.

Gutters & Downspouts: The association is responsible for repairs, replacement and cleaning of gutters and downspouts.

Skylights: Homeowners are responsible for repair and replacement of skylights.

Plumbing: Plumbing is the responsibility of the homeowner to the extent plumbing serves a single unit. Plumbing that serves more than one unit is the responsibility of the association to maintain.

Sewer Back-Up: Sewer back-ups are a homeowner responsibility to clear or repair, as there are no shared sewer lines before the main.

Siding: The association is responsible for repair and replacement of siding.

Exterior Doors & Doorframes: Homeowners are responsible for repair and replacement of exterior doors.

Windows & Screens: Windows and window screens are homeowner responsibility to maintain and repair. If windows are replaced, they must be aesthetically identical to the original windows.

Light Fixtures: Homeowners are responsible to repair and replace light fixtures.

Foundation: Homeowners are responsible for the foundation.

Exterior Painting: The association is responsible for and provides periodic painting and staining of exterior wood surfaces.

Garage Doors: Homeowners are responsible for repair and replacement of garage doors.

Chimneys: Homeowners are responsible for all chimney maintenance, regardless of whether the maintenance is needed inside or out.

Termite Protection & Damage: The association provides termite protection, which includes a warranty to cover any interior termite damage.

Patios: Homeowners are responsible for repairs and replacement of patios.

Decks: Homeowners are responsible for repairs and replacement. However, the association’s staining contractor has historically included deck staining for free when staining the siding. The association allows this but if the contractor ever stops offering this or if a different contractor is used, this service is not guaranteed to be performed by the association. If a homeowner replaces deck components and must stain them, the correct stain is Sherwin Williams SuperDeck IR Reflective Exterior Waterborne Deck Stain in semi-solid and the color Cedar Bark, code 6508-69332.

Lawn Care: The association provides lawn care.

Snow Removal: Snow removal is provided by the association for private driveways and parking areas, which are all made of asphalt. The county plows the public streets, which are made of concrete. Unless snow accumulation is greater than 2 inches the Board will decide whether snow should be removed or not. Homeowners should be prepared to remove lesser snowfall from their own property if desired.

Tree Maintenance: The association is responsible for tree maintenance and removal when needed.

Landscaping: The association is responsible for the maintenance and removal, when needed, of original landscaping.

Exterior Pest Control: : The association provides exterior pest control.

Fencing: The fencing along the permiter of the property is the association’s responsibility to maintain.

Mailboxes: USPS owns and maintains the mailboxes within the association. Report any issues and obtain replacement keys from the post office located at 1600 Woodstone Dr, St Charles, MO 63303.

Driveways: The association is responsible for repair and replacement of driveways.

Sidewalks & Walkways: The county is responsible for sidewalks along the public streets. The association is responsible for the walkways leading up to porches.

Streets: The streets are public and maintained by the county.

Street Lights: Street lights are owned and operated by Cuivre River. Any street light outages or other damages should be reported to them at (800) 392-3709.

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

A-1 Concrete Leveling – (636) 529-0635 – stlouis[AT]a1concrete.com
Crowder Construction – (636) 861-9095 – office[AT]pridemasterinc.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

First Onsite – (314) 306-2923 – casey.vaught[AT]firstonsite.com
BluSky Restoration – (314) 330-4149 – angie.hickey[AT]goblusky.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Certa Pro Painters – (636) 922-2917 – awiggins[AT]certapro.com
Pride Master, Inc. – (636) 532-0708 – office[AT]pridemasterinc.com
Superior Touch – (314) 805-2041 – superiortouch4u[AT]gmail.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Reinhold Electric – (314) 631-1158 – katie[AT]reinholdelectric.com
Down to the Wire Electric – (636) 699-5498 – office[AT]dttwelectric.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Superior Sewer Company – (314) 437-0522 – info[AT]superiorsewerco.com
Cast Iron King – (314) 319-4610 – castironking[AT]currently.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

YF Solutions – (636) 428-8090 – yfsolutions2022[AT]gmail.com
Pride Master, Inc. – (636) 532-0708 – office[AT]pridemasterinc.com
Big N’z Handyman Service – (636) 463-6023 – bignz34[AT]yahoo.com

If the exterior appearance of the property will change, you are adding something that doesn’t currently exist, or the work is on a major building component, you will need to obtain approval first.

Approval, if needed, can take 30-60 days, but most straightforward improvements consistent with the norm in the community, especially when others have already done the same, will usually come faster. You can learn more about this process and submit your request here.

Please note the association only issues approvals and denials on the basis of aesthetics. Approval of your proposal by the association does not substitute a permit, and we are not qualified to tell you with certainty when permits are necessary or not.

Different types of requests may take different timeframes to complete. Some types of contractors are quick to respond, while others may be scheduled out for a couple of weeks. Some items are seasonal and must be done at an appropriate time of year.

The primary reason for delays, however, are when costs exceed what we as management are allowed to spend without board approval or if your need is relatively common and will be combined with other similar needs to save the association money and keep your association assessments as low as possible.

You are welcome to inquire with us about your specific issue, but these are the most common reasons delays may occur.

Aside from contacting our office, you can log into your Resident Center account and click on Requests in the menu. You can also do so without an account by clicking here.