My insurance agent has questions about the association’s insurance master policy to make sure I’m properly covered. Who should they contact?
These types of questions should be directed to the association’s insurance broker. As property management, even if we believe we know the answers, we’re not qualified to answer these questions and may omit important information. Your agent can contact the broker using the information below:
Brokerage: State Farm Insurance
Agent: Sean Sortor
Phone: (636) 532-0044
My mortgage company is requesting proof of the association’s insurance. How can I obtain this?
Please click here to submit your request. It will be automatically processed by the association’s insurance broker. You will need to attach a copy of the letter you received, specifically the portion including the mortgagee clause. This is usually the name of the mortgage company, their address, and may include other information like your loan number. A photo of this instead of a true scan of the document is fine as long as the picture is clear enough for the broker to read.
What does the association insure and what is my responsibility to insure?
Unlike maintenance where there is mostly a separation of responsibilities based on what is outside versus inside, insurance is all about dollar amounts. If your home sustains damage, even to components the association is normally responsible for, if it doesn’t reach the association’s master insurance policy deductible, you must file the claim with your insurance carrier. Likewise, if you sustain damage to the interior or other elements you are responsible for, but the damage exceeds the master policy deductible, your insurance only covers the damage up to the master policy deductible. The master policy covers everything beyond it. This type of coverage is called Loss Assessment, and it’s important you carry enough coverage to prevent a situation where there is a gap between your policy and the association’s.
Master policies never cover your personal contents, temporary lodging or liabilities you create, so you should always carry coverage for this.
As this website is public facing, we can’t disclose details of your community’s insurance policy here. If you log into the Resident Center, under the Documents menu item and the Insurance Documents category, you can download a copy of the current policy. It is recommended you share this with your agent so they can help identify any areas where you may be underinsured or paying for coverage you don’t need, and they can adjust your policy and premiums accordingly.