While you can update your email address, password and phone number from the Resident Center, the software provider doesn’t allow homeowners to directly update their own mailing addresses. We would prefer they did, but this isn’t within our control. Hopefully they will change this at some point in the future. For now, please email us at service[AT]ajenning.com with your correct mailing address and we will update it for you. Please replace [AT] with the @ symbol when emailing. We don’t publish email addresses to the web verbatim to prevent spam bots from picking them up.

The association is responsible for removal of snow and ice from the private streets, parking lots and walkways within the community, as well as the driveways for the buildings directly off of Land O Woods Drive . The city is responsible for plowing the public streets. The public sidewalks are not cleared. To be clear, the private sidewalks are the ones within the community near the buildings. The public sidewalks are the ones along Land O Woods Drive and Judson Manor Drive. Likewise, Land O Woods Drive and Judson Manor Drive are the public streets the City of Chesterfield clears. The private streets, which are all composed of asphalt instead of concrete, are cleared by the condo association.

To prevent damage to vehicles, snow is not removed from parking areas immediately near where cars are present. It is wise to keep a small snow shovel on hand to clear snow immediately around your car if it is parked in an open parking space.

Generally speaking, if there is any ice accumulation or snow accumulations exceed 3 inches, the association will provide snow removal services. If there is no ice accumulation and snow accumulation is less than 3 inches, the Board can make a judgment call to perform services anyway depending on the nature of the storm and what weather over the next few days after will look like, but most often services will not be performed. This criteria is used to minimize expenses, as if every snow event resulted in snow removal services being performed, your assessments would be substantially higher. It is not uncommon that clearing snow even only once or twice per winter can cost your association more than, for one example, what your association pays our company in property management fees for an entire year. Since these services are so expensive, discretion must be exercised to prevent substantial increases to your assessments.

Likewise, to minimize expenses, while the walkways within the community are the association’s responsibility, they are usually not cleared, since homeowners  can also exit to the private streets, which are cleared. Case-by-case decisions to clear these walkways may be made by the Board, but they generally will not be since their function is redundant.

As far as timing when services will be performed, it is impossible to say. Your snow removal contractor services other communities like yours, as well as commercial properties and other one-off clients. Once they are on the road performing services for their various clients, we usually can’t get in touch with them to obtain specific estimated service times. However, in most winter weather events, they may pretreat with ice melt in advance, but won’t begin plowing or shoveling until the snow stops falling. The city also shares no information with us, and getting specific information from them is even less possible. In the event of ice accumulation or more than 3 inches of snow accumulation, both the city and the association’s contractor will get there. Please be patient.

In the event snow removal services will be performed without ice accumulation and for less than 3 inches of snow accumulation, we will usually announce that via email since people aren’t expecting it in that circumstance. This decision is usually made by the Board if the snow is very slick in its composition or if subfreezing temperatures are expected in the coming days that could pose a risk for re-freezing. If you haven’t received an email from us telling you services will be performed when there is no ice accumulation and less than 3 inches of snow accumulation, it is almost certain services will not be performed.

Most often it’s because the contractor assigned to the work hasn’t billed for it yet. While there are some exceptions, we typically don’t close requests until the final bill has been received for the work. In the case of some contractors, this can take up to several months, as not all of them are expedient with their billing. If you know the work is done, this is nothing to be concerned with.

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Chaney Windows and Doors – (636) 699-6353 – rob[AT]chaneywindowsanddoors.com

There is no main building shut-off except for the water meter. Your plumber will need to shut down the water at the water meter itself, which they should be equipped to do. We prefer this to coordinating with the water company because they can be difficult to coordinate the shut-off with and take unnecessarily longer to turn the water back on.

We ask that you please take the time to go door-to-door in your building and let your neighbors know what you will be doing. Once you’ve notified all of the neighbors you can, please then also notify us by calling (314) 380-3100 and press 0 to speak with a live receptionist, or email us at service[AT]ajenning.com. Replace [AT] with the “@” symbol if emailing. This way if any neighbors weren’t available at the time you visited, we know what’s going on and can fill them in.

We ask that you not shut down the water for the entirety of the repairs or improvements you are doing. Please shut it down only long enough to establish a shut-off for your unit. Then turn the water back on for everyone else, turn your new shut-off off, and complete your repairs.

Generally, no. If your improvements won’t affect any elements the association is responsible for, approval is not needed. This would include load-bearing walls and, more rarely applicable, plumbing and electrical systems that are common to the building.

Please note the lack of association approval needed does not mean permits from local government aren’t needed, and we are not qualified to say when you will and will not need a permit.

While it’s impossible to provide an all-inclusive list, a partial list is below. If your answer isn’t here, please ask us and we’ll get it published for the next person who may be wondering.

Roof: The association is responsible for roof repairs and replacement.

Interior Damage from Roof Leak: Homeowners are responsible for repairing interior damage from roof leaks.

Gutters & Downspouts: The association is responsible for repairs, replacement and cleaning of gutters and downspouts.

Plumbing: Plumbing is a homeowner responsibility to maintain, and there are no plumbing systems common to the association.

Sewer Back-Up: Sewer back-ups are a homeowner responsibility to clear or repair, as there are no shared sewer lines before the main.

Siding: The association is responsible for repair and replacement of siding.

Shutters: The association is responsible for repair and replacement of shutters.

Exterior Doors & Doorframes: Homeowners are responsible for repair and replacement of exterior doors.

Windows & Screens: Windows and window screens are homeowner responsibility to maintain and repair. If windows are replaced, they must be aesthetically identical to the original windows. Windows well covers are a homeowner responsibility to maintain and replace. Window well structures are a limited common element, meaning the association will repair and replace them as needed at the expense of the benefiting owner.

Light Fixtures: Homeowners are responsible to repair and replace light fixtures.

Foundation: The association is responsible for the structural stability of the foundation and repairing any cracks or defects. This does not include water infiltration due to hydrostatic pressure in areas that were not finished by the developer. If hydrostatic pressure causes water infiltration in an area that was originally unfinished, it’s the homeowner’s responsibility to install a drain and sump pump system.

Exterior Painting: The association is responsible for and provides periodic painting of exterior wood surfaces.

Garage Doors: Homeowners are responsible for repair and replacement of garage doors and coordinating responsibility with the neighbor they share the garage with.

Termite Protection & Damage: The association provides termite protection, which includes a warranty to cover any interior termite damage.

Patios: Homeowners are responsible for repairs and replacement of patios.

Lawn Care: The association provides lawn care, except for areas enclosed by the homeowners’ patio fences.

Snow Removal: Snow removal is provided by the association for the private streets (not Land O Woods Drive), the driveways off of Land O Woods Drive, and the sidewalks within the community, but not the public sidewalks bordering Land O Woods Drive. The city plows Land O Woods Drive. Snow removal is only automatically performed by the association is accumulation exceeds 3″, and the sidewalks within the community are always at board discretion regardless of the accumulation amount.

Tree Maintenance: The association is responsible for tree maintenance and removal when needed.

Landscaping: The association is responsible for the maintenance and removal, when needed, of original landscaping.

Exterior Pest Control: : The association provides exterior pest control.

Exterior Hose Spigots:: The association is responsible for repair and replacement of exterior spigots.

Fencing: Homeowners are responsible for repairing, replacing and staining the fences surrounding their patios. If replacement is needed, the association’s approved fencing styles are posted under the Governing Documents section of the Documents feature on the Resident Center. The approved stain colors can be obtained at Strothkamp’s at 14664 Manchester Road. They are called Shaker Beige (code 6941X) or Natural Cypress (code 6943X).

Mailboxes: The association is responsible for mailbox repairs and replacements.

Driveways: The association is responsible for repair and replacement of driveways.

Sidewalks & Walkways: The association is responsible for maintaining the sidewalks within the community, but not the public sidewalks along Land O Woods Dr, which are the responsibility of the city.

Streets: Land O Woods Drive is public and maintained by the city. All other streets within the community are private and maintaind by the association.

Street Lights: Street lights are owned and operated by Ameren Missouri. Any street light outages or other damages should be reported to them at (314) 342-1111.

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

A-1 Concrete Leveling – (636) 529-0635 – stlouis[AT]a1concrete.com
Crowder Construction – (636) 861-9095 – office[AT]pridemasterinc.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

First Onsite – (314) 306-2923 – casey.vaught[AT]firstonsite.com
BluSky Restoration – (314) 330-4149 – angie.hickey[AT]goblusky.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Certa Pro Painters – (636) 922-2917 – awiggins[AT]certapro.com
Pride Master, Inc. – (636) 532-0708 – office[AT]pridemasterinc.com
Superior Touch – (314) 805-2041 – superiortouch4u[AT]gmail.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Reinhold Electric – (314) 631-1158 – katie[AT]reinholdelectric.com
Down to the Wire Electric – (636) 699-5498 – office[AT]dttwelectric.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Superior Sewer Company – (314) 437-0522 – info[AT]superiorsewerco.com
Cast Iron King – (314) 319-4610 – castironking[AT]currently.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

YF Solutions – (636) 428-8090 – yfsolutions2022[AT]gmail.com
Pride Master, Inc. – (636) 532-0708 – office[AT]pridemasterinc.com
Big N’z Handyman Service – (636) 463-6023 – bignz34[AT]yahoo.com

If the exterior appearance of the property will change, you are adding something that doesn’t currently exist, or the work is on a major building component, you will need to obtain approval first.

Approval, if needed, can take 30-60 days, but most straightforward improvements consistent with the norm in the community, especially when others have already done the same, will usually come faster. You can learn more about this process and submit your request here.

Please note the association only issues approvals and denials on the basis of aesthetics. Approval of your proposal by the association does not substitute a permit, and we are not qualified to tell you with certainty when permits are necessary or not.

Different types of requests may take different timeframes to complete. Some types of contractors are quick to respond, while others may be scheduled out for a couple of weeks. Some items are seasonal and must be done at an appropriate time of year.

The primary reason for delays, however, are when costs exceed what we as management are allowed to spend without board approval or if your need is relatively common and will be combined with other similar needs to save the association money and keep your association assessments as low as possible.

You are welcome to inquire with us about your specific issue, but these are the most common reasons delays may occur.

Aside from contacting our office, you can log into your Resident Center account and click on Requests in the menu. You can also do so without an account by clicking here.