The association is responsible for removal of snow and ice from all streets, parking areas and walkways within the community. As no part of your community is public property, local government provides no services. While the association clears snow from parking areas, the contractor will not work in between and immediately around parked cars to prevent any risk of damage to vehicles. It may be wise to keep a small snow shovel handy to clear snow immediately around your vehicle.

Generally speaking, if there is any ice accumulation or snow accumulations exceed 2 inches, the association will provide snow removal services. If there is no ice accumulation and snow accumulation is less than 2 inches, the Board can make a judgment call to perform services anyway depending on the nature of the storm and what weather over the next few days after will look like, but most often services will not be performed. This criteria is used to minimize expenses, as if every snow event resulted in snow removal services being performed, your assessments would be substantially higher. It is not uncommon that clearing snow even only once or twice per winter can cost your association more than, for one example, what your association pays our company in property management fees for an entire year. Since these services are so expensive, discretion must be exercised to prevent substantial increases to your assessments.

As far as timing when services will be performed, it is impossible to say. Your snow removal contractor services other communities like yours, as well as commercial properties and other one-off clients. Once they are on the road performing services for their various clients, we usually can’t get in touch with them to obtain specific estimated service times. However, in most winter weather events, they may pretreat with ice melt in advance, but won’t begin plowing or shoveling until the snow stops falling. In the event of ice accumulation or more than 2 inches of snow accumulation, the association’s contractor will get there. Please be patient.

In the event snow removal services will be performed without ice accumulation and for less than 2 inches of snow accumulation, we will usually announce that via email since people aren’t expecting it in that circumstance. This decision is usually made by the Board if the snow is very slick in its composition or if subfreezing temperatures are expected in the coming days that could pose a risk for re-freezing. If you haven’t received an email from us telling you services will be performed when there is no ice accumulation and less than 2 inches of snow accumulation, it is almost certain services will not be performed.

Most often it’s because the contractor assigned to the work hasn’t billed for it yet. While there are some exceptions, we typically don’t close requests until the final bill has been received for the work. In the case of some contractors, this can take up to several months, as not all of them are expedient with their billing. If you know the work is done, this is nothing to be concerned with.

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Chaney Windows and Doors – (636) 699-6353 – rob[AT]chaneywindowsanddoors.com

If there are no units above yours, the leak must be coming from the roof. You’ll need to submit a maintenance request. You can do so via the Resident Center if you have an account or by clicking here if you don’t. The association will repair the source of the leak, but the association doesn’t cover the interior damage. Despite the relationship between the two, the leak from the roof the association is responsible for doesn’t change that you remain responsible for your condo’s interior. If you need a recommendation on a contractor that can help with painting and drywall, a list of recommendations from us is published on this page.

If there is another condominium above you, it must be some sort of plumbing leak. You should go upstairs and talk to your neighbor. If you can’t reach your neighbor, you can contact us. We can’t give you the contact information for your neighbor, but we can ask them to contact you if we have their contact information on file. Once you have coordinated with your neighbor, be sure to check around the base of toilets, washing machines and their drain hoses, and air conditioning drain hoses to ensure there are no breaks and the hose is in the drain. If you had a leak into your condo and your neighbor was not aware, these are the three most common sources of leaks that may not be immediately visible to them. If you still can’t find the leak, we recommend the owner of the condominium the leak is coming from call a plumber. a list of recommendations from us is published on this page.

The association has very limited authority or jurisdiction as it pertains to damage from a leak between condominium owners. If the damage is more than minimal we recommend both owners file a claim with their insurance companies and share the claim information with each other. Generally the insurance company responsible for the damage will coordinate with the insurance company that isn’t. If a resolution can’t be reached between the owners on fixing the damage, it could lead to a civil lawsuit and a very likely win for the owner who sustained the damage. If you are the person whose condominium caused the leak, you are highly advised to follow the advice above and file a claim with your insurance company to prevent any unnecessary costs or hostilities with your neighbor.

There is no main building shut-off except for the water meter. Your plumber will need to shut down the water at the water meter itself, which they should be equipped to do. We prefer this to coordinating with the water company because they can be difficult to coordinate the shut-off with and take unnecessarily longer to turn the water back on.

We ask that you please take the time to go door-to-door in your building and let your neighbors know what you will be doing. Once you’ve notified all of the neighbors you can, please then also notify us by calling (314) 380-3100 and press 0 to speak with a live receptionist, or email us at service[AT]ajenning.com. Replace [AT] with the “@” symbol if emailing. This way if any neighbors weren’t available at the time you visited, we know what’s going on and can fill them in.

We ask that you not shut down the water for the entirety of the repairs or improvements you are doing. Please shut it down only long enough to establish a shut-off for your unit. Then turn the water back on for everyone else, turn your new shut-off off, and complete your repairs.

Generally, no. If your improvements won’t affect any elements the association is responsible for, approval is not needed. This would include load-bearing walls and, more rarely applicable, plumbing and electrical systems that are common to the building.

Please note the lack of association approval needed does not mean permits from local government aren’t needed, and we are not qualified to say when you will and will not need a permit.

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

First Onsite – (314) 306-2923 – casey.vaught[AT]firstonsite.com
BluSky Restoration – (314) 330-4149 – angie.hickey[AT]goblusky.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Certa Pro Painters – (636) 922-2917 – awiggins[AT]certapro.com
Pride Master, Inc. – (636) 532-0708 – office[AT]pridemasterinc.com
Superior Touch – (314) 805-2041 – superiortouch4u[AT]gmail.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Reinhold Electric – (314) 631-1158 – katie[AT]reinholdelectric.com
Down to the Wire Electric – (636) 699-5498 – office[AT]dttwelectric.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

Superior Sewer Company – (314) 437-0522 – info[AT]superiorsewerco.com
Cast Iron King – (314) 319-4610 – castironking[AT]currently.com

We provide recommendations based on contractors and vendors we work with and their consent to being included on this list. We do not receive any “kickbacks” or other incentives for sharing their information, and we do so strictly as a courtesy to the homeowners we serve and because we believe in the quality and price of their work. None of the contractors below are affiliated directly or indirectly with A. Jenning Properties nor any of its staff members. As these are simply recommendations, we also cannot accept any liability for conflicts and issues that may arise later with these contractors.

Please note the “@” symbol has been removed to prevent our preferred contractors’ email addresses from being picked up by bots nefariously. Please replace the [AT] in the email address with “@” to send an email.

YF Solutions – (636) 428-8090 – yfsolutions2022[AT]gmail.com
Pride Master, Inc. – (636) 532-0708 – office[AT]pridemasterinc.com
Big N’z Handyman Service – (636) 463-6023 – bignz34[AT]yahoo.com

If the exterior appearance of the property will change, you are adding something that doesn’t currently exist, or the work is on a major building component, you will need to obtain approval first.

Approval, if needed, can take 30-60 days, but most straightforward improvements consistent with the norm in the community, especially when others have already done the same, will usually come faster. You can learn more about this process and submit your request here.

Please note the association only issues approvals and denials on the basis of aesthetics. Approval of your proposal by the association does not substitute a permit, and we are not qualified to tell you with certainty when permits are necessary or not.

Different types of requests may take different timeframes to complete. Some types of contractors are quick to respond, while others may be scheduled out for a couple of weeks. Some items are seasonal and must be done at an appropriate time of year.

The primary reason for delays, however, are when costs exceed what we as management are allowed to spend without board approval or if your need is relatively common and will be combined with other similar needs to save the association money and keep your association assessments as low as possible.

You are welcome to inquire with us about your specific issue, but these are the most common reasons delays may occur.

Aside from contacting our office, you can log into your Resident Center account and click on Requests in the menu. You can also do so without an account by clicking here.