If there are no units above yours, the leak must be coming from the roof. You’ll need to submit a maintenance request. You can do so via the Resident Center if you have an account or by clicking here if you don’t. The association will repair the source of the leak, but the association doesn’t cover the interior damage. Despite the relationship between the two, the leak from the roof the association is responsible for doesn’t change that you remain responsible for your condo’s interior. If you need a recommendation on a contractor that can help with painting and drywall, a list of recommendations from us is published on this page.

If there is another condominium above you, it must be some sort of plumbing leak. You should go upstairs and talk to your neighbor. If you can’t reach your neighbor, you can contact us. We can’t give you the contact information for your neighbor, but we can ask them to contact you if we have their contact information on file. Once you have coordinated with your neighbor, be sure to check around the base of toilets, washing machines and their drain hoses, and air conditioning drain hoses to ensure there are no breaks and the hose is in the drain. If you had a leak into your condo and your neighbor was not aware, these are the three most common sources of leaks that may not be immediately visible to them. If you still can’t find the leak, we recommend the owner of the condominium the leak is coming from call a plumber. a list of recommendations from us is published on this page.

The association has very limited authority or jurisdiction as it pertains to damage from a leak between condominium owners. If the damage is more than minimal we recommend both owners file a claim with their insurance companies and share the claim information with each other. Generally the insurance company responsible for the damage will coordinate with the insurance company that isn’t. If a resolution can’t be reached between the owners on fixing the damage, it could lead to a civil lawsuit and a very likely win for the owner who sustained the damage. If you are the person whose condominium caused the leak, you are highly advised to follow the advice above and file a claim with your insurance company to prevent any unnecessary costs or hostilities with your neighbor.