RESIDENT CENTER
Through the Resident Center homeowners have the ability to make online payments (free with bank account, 2.99% + $1 with credit or debit cards), view their balance and full account history, submit and track the status of maintenance requests, download important documents and more!
MAINTENANCE REQUESTS
Through the Resident Center you have the ability to submit and track the status of maintenance requests. You encouraged to submit your request through the Resident Center if you have an account. You can log into your account below if you have one. If you’d like to submit a maintenance request without a Resident Center account you can do so using the form below.
RESERVE CLUBHOUSE
If you live in a community with a clubhouse you can submit requests to reserve the clubhouse for a private event online. Please be advised this is a request form only. Your reservation isn’t confirmed until you complete your community’s protocol for reservation, which may include additional forms to complete and deposits or fees to pay. Your community manager will follow up with you to confirm your reservation and handle any further needed details after you submit this request.
NOTE: The clubhouses for Wood Lake Condominiums and Stone Ridge Estates Condominiums are not managed by our company. To reserve the Wood Lake clubhouse, please contact G.S. Phillips & Co at (314) 802-0126. To reserve the Stone Ridge Estates clubhouse, please contact Personalized Association Management at (636) 477-7622
MAKE PAYMENTS
Payments can be made for your association’s assessment online, whether one-time or automatically, through the Resident Center, via paper check with a payment coupon enclosed or through your bank’s online bill pay platform.
MORTGAGE INSURANCE REQUESTS
If you received a request from your mortgage company to provide proof of insurance, we can coordinate with your community’s insurance broker to send a certificate of insurance directly to your mortgage company. You will need to attach a copy of the letter you received to this request. If your letter was more than one page, there is a section on there that states the information your mortgage company needs included, which likely includes their mailing address and your loan number. This is the information we need submitted. Scans or an in-focus cell phone picture are acceptable.
NOTE: If you live at Bramblett Crossing Condominiums or Spring Hill Farm Condominiums, instead of completing the form below, click here and follow the instructions on O’Connor Insurance’s website. You can call them at (314) 434-0038 with any questions about this process. If you live at Townhomes at Montclair, Villas at Ladue Bluffs or Villas at Walden Pond, your association does not provide master insurance policy coverage. If you are receiving a request for proof of insurance from your mortgage company for one of these communities, contact your insurance agent.
POOL ACCESS
If your community has a pool and you are unable to access it, you can request access by completing the form below. Your community manager will follow up with you if there are additional forms to completed to provide a new key or entry card. All communities charge a fee to replace a lost or damaged key, and some also charge if the previous owner didn’t leave this for you. Once a new access card is issued, the old one will no longer work. All communities allow only one key or card per household.
NOTE: The pools for Wood Lake Condominiums and Stone Ridge Estates Condominiums are not managed by our company. To access the Wood Lake pool, please contact G.S. Phillips & Co at (314) 802-0126. To access the Stone Ridge Estates pool, please contact Personalized Association Management at (636) 477-7622. The pool at Bramblett Crossing Condominiums belongs to the apartments, and they do not allow condo owners to use it.
SUBMIT A LEASE
Some communities only allow units to be leased if a copy of the lease is provided to the association. You can submit this copy using the form below. Please be advised that other restrictions, caps on the number of rental units allowed, etc. may also apply.
NOTE: Berview Condominiums, McKelvey Manor Condominiums, Spring Hill Farm Condominiums, The Manor Condominiums at Oxford Hill and Wood Lake Condominiums do not allow leasing of units except for owners who were “grandfathered” before these prohibitions were put in place. THESE RULES ARE STRICTLY ENFORCED AND CAN RESULT IN LEGAL ACTION BEING TAKEN IF BROKEN.
ARCHITECTURAL REQUESTS
Any change or improvement you intend to make which aesthetically alters the exterior of your home requires approval via the architectural request approval process. Through the Resident Center you have the ability to submit and track the status of architectural requests. You encouraged to submit your request through the Resident Center if you have an account. You can log into your account below if you have one. If you’d like to submit an architectural request without a Resident Center account you can do so using the form below.
BALANCE DISPUTE
If you recently received a late notice and you dispute the amount for any reason, you can submit the details of your dispute below. These types of requests often require our staff to dedicate a substantial amount of time in determining when and if an error has occurred, so please allow up to 5 business days for a response. If your account is placed with the association’s attorney for collections, we will pass your request to the attorney’s office, but you will not receive a response from us directly. You should follow up with the attorney’s office if you don’t hear back.